Broker profile: ‘business mind by nature’ – The Broker 4 – Insurance News

Award-winning Brisbane-Clear Insurance MD Lisa Carter is a self-starter who dropped out of school and knocked on doors until she found her tribe confusing, starting her own business in 2010 after 11 years at Aon.

What was your route?

School was boring for me – just rules and structure. I left slowly until grade 11. When you are a business person, and like exploring possibilities, the many rules that are imposed on you frustrate you. It just goes against your nature.

Someone with an entrepreneurial mindset by nature is always looking for opportunities and ways to try new things.

I started working as a receptionist at a small company on the Sunshine Coast. That’s how I got into insurance. I didn’t get a job. I was knocking door to door, trying to get a job. This would be in the 1990s.

If I didn’t work, I wouldn’t be able to advance my career as quickly as I did. By the time I was 25, I was a legal representative and was earning a six-figure salary by the age of 27. I had no significant HECS debt – zero. I didn’t go to university. Higher education is important but not everything.

For a few years I worked for rural brokers in the south of Sydney but I missed my family in Queensland. I wanted to go back home, so I applied for a job at Aon in Brisbane. I was with Aon for 11 years and it was a great place to learn.

My clients are complex businesses that require comprehensive insurance coverage for multiple businesses and events. We focus on hospitality, construction and healthcare, but especially hospitality. We manage many large venues, RSL clubs, leagues, clubs and nightclubs.

I love helping my clients, and I love the relationships we make. Long-time customers become friends. I love educating clients about insurance and helping them understand risks. When they have the right cover in place, they bring positive results – positive feedback, good news, and a sense of helping people.

Why did you become a sole trader?

The biggest challenge was the work/life balance because I was pregnant with my second child and wanted to work from home. It was a time when remote work was possible. I had to put the client’s files in a suitcase and carry them on the train.

I asked if I could get a remote plan, but it didn’t happen in those days, so I decided to look for other options and joined Insurance Advisernet for their programs.

As a broker, it gave me more freedom in representing my clients, and the Insurance Advisernet software was market leading at the time. No one else had that. Now, of course, anyone can do it.

Business owners work a little differently because you have to follow their preferences. It is not right or wrong; it’s just that you are very much in control of how you work as a broker.

How have you been managing your business and home life?

I have three daughters and have been running my business for 11 years now. I have a lot of family support as a single, working parent. I am proud of my great team of employees, who are also working women. We are eight years old and want to grow the business. We attract and support women – working women, women returning to work, and mature women looking for a better work life.

I’m a big fan of music, and I love going to concerts – both my kids and dogs are in bands. I also like hockey. I am the chairperson of the Women’s Committee at the Commercial Hockey Club. I coach two under-11 girls’ teams and manage the women’s team. We are one of Brisbane’s most successful hockey clubs with over 600 members; it is a very successful club.

I am using my skills and abilities to contribute to the success of this team; It’s going well. It’s difficult, but on the plus side, it’s improving my interpersonal skills. I’m enjoying it.

I am also a member of the Queensland Executive Committee of Women Chiefs of Enterprises International. Nature is beautiful – there is no tall poppy disease. It is a group of elite business women who fully support each other. We have a variety of events where we come together to build relationships and support each other and our businesses.